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Hi guys in this opportunity, i am going to share little of my knowledge in FDA. This conversation i use when i am handling a guest check in , Alright here we go.                               Conversation Between Reception & Guest Reception   :Hello Welcome To Bel Air Resort & Spa , And How May I assist you? Guest          :I have reservation under name Adele  & I booked to booking.com. Reception   : Alright Mrs.Adele Have sit Please . Take for Drink "Please enjoy your welcome drink mrs.adele .Alright mrs. may i borrow your passport i need to copy Guest          : sure, here you are. Reception   : Thank you and would you fill this registration form please . alright this is your passport ,Excuse me mrs.adele before we are going to the room allow me to repeat your booking here you will be staying with us ...